Cancellation and Refund Policy

Effective Date: 18-Feb-2024

1. Introduction At Zubu Infotech Pvt Ltd, we strive to ensure customer satisfaction with our Software as a Service (SaaS) products. This Cancellation and Refund Policy outlines the conditions under which we provide cancellations and refunds for our services. By purchasing our services, you agree to the terms set forth in this policy.

2. Cancellation Policy

2.1 Subscription Cancellations

  • Monthly Subscriptions: You may cancel your monthly subscription at any time. Your subscription will remain active until the end of the current billing period, and you will not be charged for the subsequent billing period.
  • Annual Subscriptions: You may cancel your annual subscription at any time. Your subscription will remain active until the end of the current billing year, and you will not be charged for the subsequent billing year.

2.2 Cancellation Process

  • To cancel your subscription, log in to your account and follow the cancellation procedures in the account settings, or contact our support team at [Your Support Email] or [Your Support Phone Number].
  • Upon cancellation, you will receive a confirmation email with the details of your cancellation.

3. Refund Policy

3.1 Refund Eligibility

  • Monthly Subscriptions: Refunds for monthly subscriptions are not provided, except in cases of billing errors or as required by law.
  • Annual Subscriptions: Refunds for annual subscriptions may be provided if the cancellation request is made within 30 days of the initial purchase. After 30 days, refunds are not provided, except in cases of billing errors or as required by law.

3.2 Refund Process

  • To request a refund, contact our support team at [Your Support Email] or [Your Support Phone Number] with your purchase details and the reason for the refund request.
  • Approved refunds will be processed within 10 business days. The refund will be issued to the original payment method used for the purchase.

4. Exceptional Circumstances

  • In exceptional circumstances, such as significant service disruptions or billing errors, we may offer refunds or credits outside the standard refund policy. These cases will be reviewed individually by our support team.

5. Changes to This Policy

  • We reserve the right to modify or replace this Cancellation and Refund Policy at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our services after any revisions become effective, you agree to be bound by the updated policy.

6. Contact Information For any questions or concerns regarding this Cancellation and Refund Policy, please contact us at:

  • Email: zubuinfotech@gmail.com
  • Phone: 9370302331
  • Address: B-105,Polite Harmony,Chikhali,Pune-411062
    Maharashtra India

Thank you for choosing Zubu Infotech Pvt Ltd. We appreciate your business and are committed to providing you with exceptional service and support.

 
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